Akashr
Privacy

Privacy policy

Effective .

Who we are

Akashr (“we,” “us,” or “our”) operates the Akashr application and website at akashr.com. We are the data controller responsible for your personal information. For all privacy inquiries contact contact@akashr.com.

Information we collect

We collect the following categories of personal information:

  • Account data — email address and display name provided at registration or via sign-in providers (e.g. Google).
  • Birth data — date, time, and place of birth you enter to generate personalised readings.
  • Usage data — interactions with the app, features used, and session timestamps.
  • Device data — device type, operating system, browser type, and IP address.
  • Conversation and journal data — messages, prompts, generated responses, journal entries, feedback, conversation titles, and related timestamps.
  • Inferences and safety signals — automated intent, topic, risk, and safety classifications, plus optional memory summaries derived from your activity.
  • Communications — messages you send us via email or support channels.

Free-text conversations may contain information you choose to share about health, religion, sexuality, relationships, beliefs, or other sensitive matters. Do not submit government identifiers, payment-card details, or information you do not want processed as described in this policy.

How we use your information

We use your information to:

  • Generate and deliver personalised readings;
  • Provide, store, search, export, and delete conversation history;
  • Classify requests for product routing and safety responses;
  • Authenticate your account and maintain security;
  • Improve app performance, reliability, and features;
  • Respond to support requests;
  • Detect, investigate, and prevent fraud or abuse;
  • Comply with legal obligations;
  • Send service-related communications (we will not send marketing emails without your explicit consent).

Legal bases for processing (EEA & UK)

Akashr is operated from Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the EU General Data Protection Regulation (GDPR) for users in the EEA or UK, and the California Consumer Privacy Act (CCPA/CPRA) for California residents.

If you are located in the European Economic Area or United Kingdom, we rely on the following legal bases under GDPR:

  • Contract performance — to create your account and deliver the service you requested.
  • Legitimate interests — for security, fraud prevention, and product improvement, where those interests are not overridden by your rights.
  • Legal obligation — where processing is required by applicable law.
  • Consent — for optional marketing communications, which you may withdraw at any time.

Other people’s birth data

You may manually add a custom person by entering a name or label and their birth data (date, time, and place of birth). Akashr uses that information to calculate birth-chart and relationship data and, when you request a supported reading or conversation, may send relevant source data and derived birth-chart or relationship context to the Gemini API to generate the result. Adding a custom person does not create an Akashr account for them or give them access to your account. Their information is visible only to you unless a specific sharing or connection flow clearly tells you otherwise.

You can delete a custom person and their account-linked birth data at any time, subject to the retention exceptions below. Because you provide this information, you are responsible for having a proper basis to enter and use it, and for removing it if that basis ends. A person may email contact@akashr.com to request removal of information entered about them.

Data sharing and third parties

We do not sell your personal information. The categories of recipients include:

  • Google / Firebase — authentication, cloud database (Firestore), and hosting infrastructure.
  • Google Gemini API — relevant profile, reading, conversation, memory, and safety context is sent to Google to generate and classify content. Google handles that data under the terms applicable to Akashr’s service tier. Those terms may permit logging, retention, human review, or use to improve Google products unless the production account qualifies for stricter paid-service protections.
  • Analytics providers — account-linked or pseudonymous usage events, identifiers, feature interactions, timestamps, and device metadata used to understand adoption, reliability, and abuse. These events are not anonymous. We retain usage logs for up to 12 months and remove or de-identify account links through the applicable deletion process, subject to security and legal exceptions.
  • User-authorised external connectors and LLM services — when you choose to use an integration such as ChatGPT through Akashr’s MCP tools, the requested structured chart or calculation data and prompt hints are returned to that external service. This can include derived data about you or a custom person you added. The external provider handles the data under its own terms and privacy policy and may act as a separate controller. Do not use an external integration unless you are authorised to share the data with it.
  • Legal authorities — where required by applicable law, regulation, or valid court order.

International data transfers

Your data may be stored and processed in the United States and other countries where our infrastructure providers operate. For users in the EEA or UK, transfers to the US are made under Google’s Standard Contractual Clauses approved by the European Commission. By using the service you acknowledge these transfers.

Data retention

We retain account, birth, reading, and conversation data while your account is active so you can use history, search, memory, and export features. You may delete individual conversations and optional memory from the app. Account deletion starts deletion of account-linked conversations, readings, memory, relationships, and search records; limited billing, fraud-prevention, security, legal-hold, and backup records may remain for the period required for those purposes. Accounts inactive for more than 24 consecutive months may be deleted after prior notice. Usage logs are retained for up to 12 months and support communications for up to 3 years.

Your rights

Depending on where you live, you may have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request we correct inaccurate or incomplete data.
  • Erasure — request deletion of your personal data (“right to be forgotten”).
  • Restriction — request we limit how we process your data.
  • Portability — receive your data in a structured, machine-readable format.
  • Objection — object to processing based on legitimate interests.

To exercise any of these rights, email contact@akashr.com. We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.

California privacy rights (CCPA / CPRA)

California residents have additional rights under the CCPA and CPRA:

  • Right to know — what personal information we collect, use, disclose, or sell.
  • Right to delete — request deletion of personal information we hold about you.
  • Right to correct — request correction of inaccurate personal information.
  • Right to opt out — we do not sell or share personal information for cross-context behavioural advertising.
  • Right to non-discrimination — we will not discriminate against you for exercising these rights.

To submit a CCPA request, email contact@akashr.com with “CCPA Request” in the subject line.

Cookies and analytics

Our website uses essential cookies required for functionality (session management, security tokens). We may use analytics cookies to understand aggregate usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality. We do not use cookies for cross-site advertising or tracking.

AI processing and your data

To generate readings, conversations, summaries, and routing or safety classifications, Akashr sends the relevant request and context to Google Gemini. Google’s treatment of prompts and responses depends on the applicable service tier and terms for Akashr’s production project. Those terms may allow logging, limited retention, human review, or product improvement unless stricter contractual protections apply. Google may also retain or process this data for abuse detection, legal, or regulatory purposes, including in countries where Google or its agents operate. Akashr separately stores the conversation and generated result as described under Data retention. Review the Gemini API terms and retention documentation.

Automated safety classification and emergency monitoring

Akashr uses automated systems to classify conversational intent and identify some crisis, self-harm, abuse, danger, medical, legal, or financial contexts. These systems may change the response, suppress follow-up suggestions, or interrupt a feature. They can miss or misclassify content and are not a substitute for human review or professional care.

Conversations and support channels are not continuously monitored by people. Requests for emergency help are not automatically forwarded to emergency services. Akashr cannot locate you, call emergency services, or perform welfare checks. Authorised personnel may access limited account or conversation information when necessary for a support request, security investigation, legal obligation, or properly authorised safety review, with access controls and audit requirements.

Personalization profile

If you turn on memory, Akashr uses automated processing to keep a short, private summary of recurring themes and patterns from the messages you send in chat, so guidance grows more personal over time. We use it only to tailor the tone and relevance of your guidance; we do not use it to make decisions that produce legal or similarly significant effects about you, and we never share it. It is processed by our AI provider (Google, via the Gemini API) as part of generating your responses. Memory is optional and off until you enable it. Turning memory off stops future capture and erases the stored memory summary and relationship-memory threads. You can view, turn off, or separately clear it in Settings. Deleting your account also removes account-linked memory subject to the retention exceptions above.

Children’s privacy

Akashr is for adults aged 18 and over. We do not knowingly provide the service to children or teenagers. If you believe a person under 18 has provided us with personal information, contact us immediately at contact@akashr.com and we will promptly investigate and delete such data.

Data security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encryption in transit (TLS), access controls, and using established cloud infrastructure providers. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice on the website or by email at least 14 days before they take effect. The “last updated” date at the top of this page always reflects the current version.

Contact and complaints

For privacy questions, requests to exercise your rights, or data-related complaints, contact us at contact@akashr.com. We aim to respond within 30 days. If you are in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.